**Tutorial Video** (<--click for video)


Creating an Event


  • Log into account by going to admin.seatengine.com. 


  • Click MANAGE under the venue name. 


  • Select EVENTS & SHOWTIMES in the left-hand navigation menu. 


  • Click NEW EVENT.




  • On the EVENT DETAILS page, users will be prompted to enter the event name & event description. 
    • This is also where an event specific email confirmation can be customized, selecting whether the event is private, setting the maximum number of tickets available per purchase and adding event labels can be done.



  • Click the blue button that says CHOOSE TALENTS. 
    • Type in the first few letters of the talent's name and the talent profile should populate in the search results. 




  • If a user would like to customize the talent's bio for this specific event, they can click the blue button that says SWITCH TO CUSTOM BIO. 
    • From there, a new bio can be added, other than what was previously entered in the talent profile.
    • Please note, making changes to the bio from the event page will not automatically save the changes in the talent profile for future events. If a user needs to save the changes permanently, they will need to add the same changes to the talent profile. 


  • Users may also enter a URL for a video to showcase the talent and a website URL (such as the talent's official website, twitter, etc) however both of these fields are optional. 


  • Once the talent profile is complete, the user is ready to select showtimes. Click the blue CHOOSE SHOWTIMES button on the left side. 


  • If an event has multiple performers, a user may add the additional talent profiles by following the same process as outlined above. Only one talent profile may be listed as the headliner, all others will be listed as supporting acts. If a user wishes to change the headliner after one has been assigned, search for the new talent profile in the left-hand search bar, and then click MAKE HEADLINER.
    • Once a new talent is assigned as the headliner, it will automatically make the original talent profile a supporting act. If a user wishes to remove the talent profile, click the REMOVE button.



Choosing Showtimes


Creating a Showtime from Scratch (0:00 in video)

  • To select this option, click the blue CREATE SHOWTIME FROM SCRATCH button in the upper right corner.




  • After selecting CREATE SHOWTIME FROM SCRATCH, users will be brought to the SHOW DETAILS page.
    • The show date & time, start sale date, end sale date, door time & ticket sections/add-ons/upgrades can all be customized on this page. 


  • Click on the SHOWTIME / START TICKET SALES / END TICKET SALES fields to change the date or time. 
    • The default Start Ticket Sales date/time will be the current date/time that the event is being created. If the ticket sales need to start in the future, the user can select the desired date and time for ticket sales to begin. Please note the event will still appear on the venue's storefront even if the ticket sales start date is set to the future--customers will not be able to purchase tickets until the start date. 
    • The End Ticket Sales date/time needs to be set to X minutes before or after the showtime. 
    • The Door Time field is optional and by default will be set to 30 minutes before showtime. If a user would like the door time to appear on their event on the storefront, they should set the door time to any number of minutes prior to the showtime. If the door time is left at 0 minutes, the door time will not be displayed on the storefront. 



  • Click the desired Seat Arrangement to populate the ticket sections/prices/quantities.



  • Once the user has set the ticket sections to the desired prices/fees/quantities, click the blue CONFIRM SEATING SETUP  button.



  • If the ticket sections need to be edited, click on the blue EDIT SHOW TICKETS button to customize the name/price/fee/quantity of tickets, add-ons or upgrades. 




  • When editing ticket sections, users have the option of adding additional sections as well as Sub-Sections. A ticket section, formerly known as a ticket type, is something like General Admission, VIP, Student or Senior Citizen. 
    • A Sub-Section is another ticket section that draws from the same inventory as the main section. E.g. General Admission has 200 tickets and the sub-section VIP has 50 tickets allotted to it. If those 50 tickets don't sell as VIP, they're still available to be sold as General Admission. Sub-Sections are what Seat Engine formerly called the Parent-Child ticket relationship. 


  • To add a ticket section or a ticket sub-section, click the buttons highlighted below.



  • Once all changes are made to tickets, add-ons and upgrades, click the blue CONFIRM TICKET SETTINGS button at the top of the show details page. 


  • Click the blue CREATE button.



  • Once the CREATE button is selected, the user will be brought to the calendar view. The showtime will be highlighted pink on the calendar. 


  • To add additional showtimes, drag the pink showtime to another day, select the showtime / ticket settings as outlined above. 


  • Click the blue FINALIZE EVENT & SHOWTIMES button once all showtimes are selected, to put the event on sale.




Cloning a Past Event (3:21 in video)


  • When creating a new event, users will be given an option to drag & drop a showtime from the calendar or create a showtime from scratch. 


  • Locate the showtime to be cloned and drag it to the desired date. 
    • If the date is in a different month, hold the show over the NEXT WEEK or NEXT MONTH button on the calendar to reach the desired date. 


  • Once it is dragged to a new date, the show details page will open and the user may select the new showtime, start on sale time, end on sale time, etc. 
    • The ticket settings from the show being cloned will be used for the new show. 
    • Users will have the option to edit the ticket settings by clicking the blue EDIT SHOW TICKETS button. 




  • Click CREATE & then click FINALIZE EVENT & SHOWTIMES. 



CREATING/EDITING TICKET UPGRADES & ADD ONS


  • Ticket Upgrades & Add Ons must be created in the STORE section of the admin. For more information on how to create Ticket Upgrades & Add Ons, please reference our Ticket Upgrades & Add Ons help desk article. 



CANCELING & UN-CANCELING AN EVENT OR SHOW


For information on canceling & un-canceling events or shows, please visit our Canceling & Un-Canceling Events or Shows help desk article.